Long story short, RBC Royal Bank, and pretty much all the major banks, and lot of other corporations use what is known as Temporary Foreign workers. Some of these companies, such as RBC will even go as far as firing their existing employees in order to hire these "temporary" workers. These workers do not have to be paid minimum wage, they can be paid less. These are people in other countries desperate for a job and willing to do anything for any money. I place zero fault on them. However the issue is they are taking away Canadian jobs.
The best defence against this is to use a local credit union instead of a bank. Vote with your wallet.
Now, here is some lulz. So I sent this request to cancel my RBC accounts:
Hi,
I have moved all of my banking to a local credit union due to RBC's use of TFW's to replace Canadian workers. I would like to close the following accounts:
esavings: ****
Visa ****
Credit Line ****
I only want to keep this account for now: ****
Please also ensure I am on a plan with no monthly fee, You can convert the savings into checking if that is required. I am keeping it just in case anything comes out or is deposited into it. I will eventually close it as well.
Thanks.
A few days later, I changed my mind on the Visa, decided I should keep it for credit rating reasons, but just wont use it, so I sent this message: (made sure to use the same category in the drop down so it goes to the same dept)
Hi, I sent you a message yesterday about cancelling some services.
I changed my mind on the Visa (****). Do not cancel that card, but you can cancel the other things in the previous message. Thanks.
Ok, so maybe slightly confusing if they process things in order without looking at the next I understand they probably get lot of requests so it's not like both of mine were sitting together. What I would have expected to potentially happen is that they do end up cancelling the card and end up having to reverse that, instead, this is what happened: I got FIVE replies, in order:
Whaaaaa????
Hello me:
Thank you for your response to the questions from our previous message regarding a credit limit increase request.
I've forwarded your information to our credit card specialists to complete your request. We anticipate a response to your message via email within 3 business days.
If you'd like to talk about this with us by phone, please call us any time at 1-800-769-2512.
Thank you for your patience, me. We appreciate your business.
Sincerely,
Again, Whaaaaa??? Is this a robot? It has nothing to do with my message!Hello me:
I've forwarded your information to our credit card specialists to complete your request. We anticipate a response to your message via email within 3 business days.
If you'd like to talk about this with us by phone, please call us any time at 1-800-769-2512.
Thank you for your patience, me. We appreciate your business.
Sincerely,
Ok, a bit better.Dear me:
My name is xxxx, and I'd be happy to assist you with your RBC Signature Rewards Visa.
As you've requested we have left your Visa account open and it is still available for you to use. We are happy to continue to serve you, me. RBC appreciates your business.
Thanks for contacting us. We'll be happy to help you again if there's anything else you'd like to discuss.
If you prefer, you can call us any time at 1-800-769-2512. Also, look for the option to chat live with us on select pages on www.rbcroyalbank.com .
Sincerely,
Ok, standard confirmation, that's fine... that should have been the first message I get.Dear me:
My name is xxxx, and I want to thank you for your email.
We have received your message and the purpose of this note is to acknowledge our receipt of your email and to advise that your concern has been referred to our Client Care Centre for follow-up. They will be responding within three business days of this acknowledgement.
Thanks for contacting us. We'll be happy to help you again if there's anything else you'd like to discuss.
If you prefer, you can call us at 1-800-769-2555. Also, look for the option to chat live with us on select pages on www.rbcroyalbank.com.
Finally! Was that so hard? And I like the irony about how they care about providing excellent service.Dear Mr. me:
RBC's Client Care Centre is responsible for addressing client concerns, and as such, your correspondence has been referred to me for investigation. My name is xxxx and I welcome the opportunity to respond.
Although RBC makes customer care and providing excellent service key priorities, it is evident upon reviewing your correspondence that we have not met your expectations in this instance.
Mr. me, as per your request I have closed the e savings account **** and the Credit Line ****. You will see them removed from your online banking over the next 3 - 4 business days. The visa, as per your second email has remained open.
I have also changed the account **** to a Day to Day savings with no monthly fee. Here is the link providing details on fees associated with each transaction.
http://www.rbcroyalbank.com/products/depos...ay-savings.html
I am sorry you are moving your business. If there is anything more I can assist with please do not hesitate to contact me through this channel or by phone.
Sincerely,
To be real honest, at the local branch, the service was great, but over the phone, and online, the right hand does not know that the left hand even exists.
I'm currently at La Caisse Populaire which is basically a credit union (they still call themselves a bank but they're very local) and it's night and day. I call in, get someone that actually answers the phone, and I can even go in for anything, no appointment needed. The transfer process was very smooth and fast.
Facebook page on the RBC issue: https://www.facebook.com/BoycottRoyalBankOf...ada?ref=profile
More Facebook groups, more generalized to the whole TFW issue:
https://www.facebook.com/pages/Outsource-Ca...345445848889168
https://www.facebook.com/OutsourceTheWest
https://www.facebook.com/pages/The-Foreign-...195398787274281
https://www.facebook.com/StopForeignWorkers...ingCanadianJobs
I really think this is an issue that needs to be made more aware of.
Archived topic from Iceteks, old topic ID:5547, old post ID:40275